Privacy Policy

Fuse IT (Pty) Ltd built the SAPO Mobile app on behald of the South African Post Office as a free app. This SERVICE is provided by Fuse IT (Pty) Ltd at no cost and is intended for use as is.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to unique application installation id is used to keep track of parcels that you have selected. Your location which you may choose not to provide is used to locate your nearest Post Office. Fuse IT (Pty) Ltd does not store your location, or any personal information with the exception of the unique application installation ID. Which links to your selected Parcel Tracking numbers. The location information that we request is retained on your device and is not collected by us in any way

The app does use third party services that may collect information used to identify you. Third party services are limited to Google Play and Google Maps. Please see the Google Privacy Statement

Location Data

The SAPO Mobile App, uses location information to find the nearest South African Post Office, the location is sent to ourservers to find the Post Office, but the location is not stored. Nor is it linked to the unique application installation ID.

Push Notifications

The SAPO Mobile Application uses the unique installation ID, the parcels linked to the installation ID, and a push notification ID to send status messages. The user may opt out of push notifications, if this is done the push notification ID is deleted from our servers.

Phone / Telephony Access

The SAPO Mobile Application provides functionality to dial the South African Post Office call center. No other information is extracted from your phone, the application does not read contact information, previous telephone number or any other personal information. The phone access is used solely to dial the South African Post Office call centre

Log Data

We want to inform you that whenever you use our Service, in case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your devices's Internet Protocol ("IP") address, device name, operating system version, configuration of the app when utilising our Service, the time and date of your use of the Service, and other statistics. Furthermore any calls to our backend services log the incomming request which may include device identification number, parcel tracking number, and description. Location information is not saved in the logfiles.

Service Providers

We employ Amazon web services as the company responsible for hosting. Amazon does not have direct access to any information stored on the servers we use. Please refer to the Amazon Web Services privacy statements

Google Play and Google Maps are used to render the service. Please refer to the Google privacy statements

The SAPO Mobile application is property of the South African Post Office, only statistical information such as device brand, model, operating system and parcel numbers tracked is stored and provided to the South African Post Office.

We want to inform users of this Service that Fuse IT has direct access to all the data stored, and that the data stored is anonymous. However, we are obligated not to disclose or use the information for any other purpose.


We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

All calls to our backend servers use SSL/TLS encryption. No personal information is stored on any server with the exception of a unique application installation id linked to parcel tracking numbers.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, I strongly advise you to review the Privacy Policy of these websites. I have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

This Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at

This Privacy Policy page was created at